Amidst staffing shortages, Air India Express found itself in a challenging situation, having to cancel a significant number of flights recently. On May 9, the airline had to cancel a total of 85 flights due to a shortage of cabin crew. This shortage forced the airline to take action, with Air India stepping in to cover 20 routes, aiming to minimize the impact on travelers.
Mass Sick Leave Leads to Air India Express Flight Cancellations
The situation escalated when a group of employees went on mass sick leave, leading to the cancellation of over 90 flights since Tuesday night. Responding to this disruption, the airline had to make tough decisions, including terminating some employees who participated in the mass sick leave.
Flight Operations and Passenger Options
Despite the challenges, Air India Express assured passengers that they were making efforts to operate flights as smoothly as possible. However, due to the cancellations, affected passengers were advised to check their flight status before heading to the airport.
For passengers whose flights were canceled or delayed by more than three hours, the airline offered options for refunds or rescheduling at no extra cost. Passengers were encouraged to reach out to the airline via Tia on WhatsApp (+91 6360012345) or on airindiaexpress.com to explore these options.
Addressing Passenger Concerns
In response to the disruptions, Air India Express emphasized its commitment to addressing passenger concerns while also taking appropriate action against those responsible for causing inconvenience. The airline reiterated its dedication to providing a satisfactory travel experience for its passengers.
The recent cancellations and disruptions faced by Air India Express have undoubtedly caused inconvenience to travelers. However, the airline is actively working to rectify the situation and minimize the impact on passengers. By offering options for refunds and rescheduling, Air India Express aims to ensure that affected passengers are accommodated and supported during this challenging time.
